Privacy Policy

Introduction

At Always Alive, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.alwaysalive.co.nz and purchase our products or services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details and billing address for processing orders.
• Account Information: Username, password, and purchase history if you create an account.

Non-Personal Information:

• Usage Data: Information on how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

Personal Information:

• Order Processing: To process and fulfill your orders, including sending order confirmations and updates.
• Customer Support: To provide customer support and respond to inquiries.
• Marketing Communications: To send newsletters, promotional offers, and updates about our products and services. You can opt-out of these communications at any time.
• Account Management: To manage your account, including password resets and updates.

Non-Personal Information:

• Website Improvement: To analyze and improve our website’s functionality and user experience.
• Security: To detect and prevent fraud and ensure the security of our website.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us with website hosting, payment processing, order fulfillment, and email delivery.
• Legal Compliance: If required by law or in response to valid requests by public authorities, in compliance with New Zealand’s laws.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Security of Your Information

We use appropriate security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Access and Update: You have the right to access and update your personal information by logging into your account or contacting us directly.

Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in our emails or contacting us.

Cookies: You can control and manage cookies through your browser settings.

6. International Transfers

Your information may be transferred to, and maintained on, servers located outside of New Zealand, where the privacy laws may not be as protective as those in New Zealand. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of these third-party sites before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: yasna@alwaysalive.co.nz
23 Rolleston Drive, 7614, CAN, New Zealand

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information:

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify. We also use Google Analytics to help us understand how our customers use the Site.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information:

• Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor Shopify.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone numbers are optional.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
• We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI Educational Page.

You can opt-out of targeted advertising by visiting the following sites:

• Facebook: Facebook Ad Settings
• Google: Google Ad Settings

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: New Zealand Privacy Commissioner.